HumanR

Company > Management Team

Click on the links to view the descriptions on our Management Team listed below.

As the CEO of HumanR, Ms. Saily is responsible for day-to-day management and overall business operations. She also serves as a project leader on consulting assignments involving senior leaders in client organizations. She has been with HumanR since 1985.

Ms. Saily has served as project leader on numerous employee and customer satisfaction studies for clients such as America Online, LCC International, Navigant, SRA International, Telco, and USI. She is experienced in item development, analysis and reporting, and facilitation of executive action planning retreats. Ms. Saily has also led performance management improvement efforts and helped to build tools and processes for such organizations as America Online, SRA International, SatoTravel, Aircraft Owners and Pilots Association, TCI, and Arena Pharmaceuticals.

She has developed and facilitated hundreds of training programs, particularly in the areas of leadership and customer service. Clients for these services have included such organizations as the U.S. Department of Commerce, Aetna, Cable & Wireless, Giant Food, MCI, Pergament Home Centers, Qwest, Telco, and Waldbaum’s Supermarkets.

Prior to joining HumanR in 1985, Ms. Saily was employed by the Council for Educational Development & Research for five years as Associate Director for Institutional Relations and as Editor of a quarterly journal, the R&D Report. For six years prior to that, Ms. Saily was with the Wisconsin Research and Development Center for Cognitive Learning at the University of Wisconsin where she directed the Public Information Department.

Ms. Saily holds an M.S. in Educational Administration and a B.S. in English, both from the University of Wisconsin. She has conducted numerous seminars on employee retention, leadership, communication, and customer service and has authored more than 20 articles and papers, and co-authored one book.

Ms. Saily is a member of the Society for Human Resource Management (SHRM) and is on the Board of Dulles SHRM. She is a member of Women In Technology and serves on the Executive Women’s Special Interest Group Committee. She has chaired the Professional Technical Advisory Committee, Fairfax County Public Schools, and has done pro bono work for Habit for Humanity.

In 1975 Mr. Levin founded Burgess Levin & Company. The name was changed to HumanR in 1999 when the company received an infusion of capital to help it pursue the development of Internet-based performance management tools.

Mr. Levin has consulted with the senior management of corporations, government agencies, and nonprofit associations on a wide range of organizational development issues. He has lectured extensively on the impact of employee retention and customer loyalty on the profitability of enterprises, as well as on the issues faced by organizations attempting to reengineer process and culture to be more responsive to customers and thus build loyalty.

Mr. Levin has managed studies of corporate culture, taken responsibility for customer service operations in transitional environments, designed customer service surveys and measurement programs, and developed training programs in management, leadership, team building, customer service, and communications.

For example, Mr. Levin and a HumanR team ran TCI Cable’s customer service operations in Chicago for nine months. This was one of TCI’s largest markets with more than 300,000 cable subscribers. Mr. Levin lead TCI’s effort to reestablish operations from South Chicago to a new facility near O’Hare airport. He was responsible for customer service operations; completion of the new facility; the termination and replacement of over 50 current employees and the expansion of the employee base by over 75; training; and coordination with marketing, operations, and corporate. During his tenure, critical call center productivity metrics such as average speed of answer, abandonment ratios, average hold time, average time on the call, and average after-call work were dramatically improved (average speed of answer, for example, went from almost 30 minutes to 37 seconds). Mr. Levin and his team transitioned responsibility to a new full time staff and were then asked to take on similar responsibilities in TCI’s Hartford market.

Most recently, Mr. Levin has focused on developing HumanR’s strategic services practice, which focuses on helping organizations manage the employee life cycle and identify and develop strategic talent.

Mr. Levin came to Washington in 1974 to join the United States Railway Association, where he was responsible for strategies required to create Conrail from the bankrupt Penn Central and other railroads in the Northeast. For four years prior to that, Mr. Levin served as an officer of Heizer Corporation, where he was responsible for venture capital investments in high technology enterprises and the organizational development of investee enterprises. Capitalized at $81 million, Heizer was the largest independent venture capital company in the country. In addition, Mr. Levin spent two years in the acquisition department of Cordura Corp. and three years as a department head at Hughes Aircraft, where he had responsibility for organizational design and management information systems.

Mr. Levin holds an MBA from Harvard University and a B.S. in Electrical Engineering from Columbia University. He serves as Program Chair for the Human Resources Leadership Forum and is on the Board of Compass, a community service organization started by graduates of the Harvard Business School to provide pro bono support to nonprofits in the Washington, DC area. Mr. Levin has served as a Board member for several companies and has chaired the Technical Committee for Business Education for the Virginia Department of Education.

As a consulting team leader, Ms. Coker draws on more than 13 years of experience in the areas of employee/customer research, instructional design, training facilitation, competency modeling, performance management, and 360 feedback programs. Since joining HumanR in 2002, she has led projects in all of the company's business areas, with a particular emphasis on surveys, exit interviews, and training programs.

Ms. Coker has managed employee survey and/or exit interview projects for L3 Titan, SAIC, ManTech, Sprint-Nextel, Sallie Mae, HBO, the US Patents and Trademarks Office, American Petroleum Institute, and AOL. Ms. Coker oversees all aspects of these projects, from initial instrument development, administration, data analysis, and delivery of results to senior leadership.

Ms. Coker has extensive experience developing and delivering training programs for managers and employees. She has designed and delivered courses in topics that include: introduction to management, customer service, consulting skills, MBTI, Situational Leadership, team building, ensuring a respectful workforce, and performance management. Examples of Ms. Coker's training clients include SRA International, Sourcefire, Innovectra, Medidata, Aircraft Owners and Pilots Association, Sallie Mae, Fairfax County, and AOL.

Ms. Coker designs customized 360 feedback instruments around specific organizational competencies. For example, she designed an On-Demand 360 program for Sallie Mae's managers based on competencies important to their success as emerging leaders.

Prior to joining HumanR, Ms. Coker worked as an internal organizational development consultant for several healthcare organizations. While with Kaiser Permanente, Ms. Coker developed two competency-based performance management systems, one for executive leadership and one for physicians. Ms. Coker conducted a symposium on the project at the Society for Industrial and Organizational Psychologists annual conference. She has given numerous conference presentations on topics such as performance management, employee opinion surveys, action learning, coaching, and customer service.

Ms. Coker was awarded an M.S. in Industrial/Organizational Psychology from San Diego State University, and a B.A. in Psychology from University of Delaware. She is a member of the American Society of Training and Development.

Ms. Logan utilizes her expertise in Industrial/Organizational Psychology to support the Company's survey research, performance management, and training practice. Since joining the Company in February of 1999, Ms. Logan has been involved in the qualitative and quantitative analysis of survey data for America Online, SRA International, and Discovery Communications, Inc.

Ms. Logan has extensive experience in designing, developing, and facilitating training programs for managers and employees, with an emphasis on interpersonal skills and leadership training. Ms. Logan's contributions to the training practice have included the development of multi-day workshops for a major sales training company, training modules for the Mobil Oil Sales Associate Training program, and the design of a Workforce Classification training program for America Online. She has also been involved in focus groups, exit interviews, and extensive research in the area of competencies and performance management.

From 2001 to 2006, Ms. Logan took a hiatus from HumanR to work as an internal organization development and learning consultant with the Home Shopping Network in St. Petersburg, Florida. During this period, she continued her association with HumanR on a project basis. For HSN, Ms. Logan led a large scale coaching initiative for the organization's Call Center business unit. The coaching initiative involved all levels of the Call Center leadership team, from the preliminary stages of vision and strategy planning, through the design and facilitation of ongoing training and performance management components to support long-term behavior change and skill development. Ms. Logan also designed, customized, and facilitated multiple training programs for both open-enrollment and client-specific engagements.

Ms. Logan holds an M.A. in Industrial/Organizational Psychology from George Mason University and a B.A. from the University of South Florida. She is also certified in the Myers-Briggs Type Indicator.

Mr. McManus leads the HumanR technical team. His expertise is in the areas of software development, database design, and web enabled application architecture.

Prior to joining HumanR in November 2000, Mr. McManus worked as a senior web developer at Nextel Communications Incorporated, as a senior web developer at Booz Allen Hamilton, and as a project manager at Price Waterhouse LLP.

While with Nextel Communications Incorporated, Mr. McManus was the project manager and primary software developer for a web-based forecasting system. The tool was an automated forecasting and planning tool that collected interconnect, dispatch, and packet wireless data; provided trended historical data; and identified capacity exhaust points for the Network Planning group within Nextel Communications. Mr. McManus was responsible for all phases of the project including software development, staffing, schedule management, technical infrastructure, database design, requirements analysis, and tool selection.

At Booz Allen Hamilton Mr. McManus was the lead software developer on implementing a registration, evaluation, and reporting database system. Responsibilities included developing and delivering requirements analysis documentation, database design, prototype screens, testing strategy, and system implementation.

At Price Waterhouse LLP Mr. McManus was a project manager on a Decision Support System (DSS) requirements analysis for American Airlines (AA). His responsibilities included managing staff, project costs, client interviews and client presentations.

Mr. McManus has an undergraduate degree in Computer Science and a Masters in Business Administration from the University of Maryland.