HumanR

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As the CEO of HumanR, Ms. Saily is responsible for day-to-day management and overall business operations. She also serves as a project leader on consulting assignments involving senior leaders in client organizations. She has been with HumanR since 1985.

Ms. Saily has served as project leader on numerous employee and customer satisfaction studies for clients such as America Online, LCC International, Navigant, SRA International, Telco, and USI. She is experienced in item development, analysis and reporting, and facilitation of executive action planning retreats. Ms. Saily has also led performance management improvement efforts and helped to build tools and processes for such organizations as America Online, SRA International, SatoTravel, Aircraft Owners and Pilots Association, TCI, and Arena Pharmaceuticals.

She has developed and facilitated hundreds of training programs, particularly in the areas of leadership and customer service. Clients for these services have included such organizations as the U.S. Department of Commerce, Aetna, Cable & Wireless, Giant Food, MCI, Pergament Home Centers, Qwest, Telco, and Waldbaum’s Supermarkets.

Prior to joining HumanR in 1985, Ms. Saily was employed by the Council for Educational Development & Research for five years as Associate Director for Institutional Relations and as Editor of a quarterly journal, the R&D Report. For six years prior to that, Ms. Saily was with the Wisconsin Research and Development Center for Cognitive Learning at the University of Wisconsin where she directed the Public Information Department.

Ms. Saily holds an M.S. in Educational Administration and a B.S. in English, both from the University of Wisconsin. She has conducted numerous seminars on employee retention, leadership, communication, and customer service and has authored more than 20 articles and papers, and co-authored one book.

Ms. Saily is a member of the Society for Human Resource Management (SHRM) and is on the Board of Dulles SHRM. She is a member of Women In Technology and serves on the Executive Women’s Special Interest Group Committee. She has chaired the Professional Technical Advisory Committee, Fairfax County Public Schools, and has done pro bono work for Habit for Humanity.

In 1975 Mr. Levin founded Burgess Levin & Company. The name was changed to HumanR in 1999 when the company received an infusion of capital to help it pursue the development of Internet-based performance management tools.

Mr. Levin has consulted with the senior management of corporations, government agencies, and nonprofit associations on a wide range of organizational development issues. He has lectured extensively on the impact of employee retention and customer loyalty on the profitability of enterprises, as well as on the issues faced by organizations attempting to reengineer process and culture to be more responsive to customers and thus build loyalty.

Mr. Levin has managed studies of corporate culture, taken responsibility for customer service operations in transitional environments, designed customer service surveys and measurement programs, and developed training programs in management, leadership, team building, customer service, and communications.

For example, Mr. Levin and a HumanR team ran TCI Cable’s customer service operations in Chicago for nine months. This was one of TCI’s largest markets with more than 300,000 cable subscribers. Mr. Levin lead TCI’s effort to reestablish operations from South Chicago to a new facility near O’Hare airport. He was responsible for customer service operations; completion of the new facility; the termination and replacement of over 50 current employees and the expansion of the employee base by over 75; training; and coordination with marketing, operations, and corporate. During his tenure, critical call center productivity metrics such as average speed of answer, abandonment ratios, average hold time, average time on the call, and average after-call work were dramatically improved (average speed of answer, for example, went from almost 30 minutes to 37 seconds). Mr. Levin and his team transitioned responsibility to a new full time staff and were then asked to take on similar responsibilities in TCI’s Hartford market.

Most recently, Mr. Levin has focused on developing HumanR’s strategic services practice, which focuses on helping organizations manage the employee life cycle and identify and develop strategic talent.

Mr. Levin came to Washington in 1974 to join the United States Railway Association, where he was responsible for strategies required to create Conrail from the bankrupt Penn Central and other railroads in the Northeast. For four years prior to that, Mr. Levin served as an officer of Heizer Corporation, where he was responsible for venture capital investments in high technology enterprises and the organizational development of investee enterprises. Capitalized at $81 million, Heizer was the largest independent venture capital company in the country. In addition, Mr. Levin spent two years in the acquisition department of Cordura Corp. and three years as a department head at Hughes Aircraft, where he had responsibility for organizational design and management information systems.

Mr. Levin holds an MBA from Harvard University and a B.S. in Electrical Engineering from Columbia University. He serves as Program Chair for the Human Resources Leadership Forum and is on the Board of Compass, a community service organization started by graduates of the Harvard Business School to provide pro bono support to nonprofits in the Washington, DC area. Mr. Levin has served as a Board member for several companies and has chaired the Technical Committee for Business Education for the Virginia Department of Education.